Front Desk Agent | Daily Pay & Guest Experience

Schulte Restaurant Group; Santa Fe (NM); On-site; USD 22,000 - 30,000; Full time

Job summary

Schulte Hospitality Group in Santa Fe, NM is seeking a dynamic Front Desk Agent to join our team. You will welcome guests, handle check-ins/outs, answer phones, and help ensure a smooth arrival experience.

The role requires at least 1 year in front desk operations and solid communication skills. This full-time position offers competitive pay of $19.00 per hour, a comprehensive benefits package, and opportunities for growth within SHG.

Qualifications

• Minimum 1 year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum High School education.

Responsibilities

• Greet guests on arrival and provide personal recognition.
• Review arrival lists, prepare and assemble welcome amenities.
• Escort VIPs to rooms and manage check-in before arrival.
• Answer phones within three rings with a smile and direct inquiries appropriately.
• Handle cash with proper procedures and report cash variances to management.
• Maintain a clean, organized front desk area.
• Assist with lobby activation as needed.
• Protect guest PII and follow security procedures.
• Follow check-in/out checklists and verify identification and payment methods.
• Attend to guest needs and inquiries promptly.
• Perform other duties as assigned to meet business objectives.

Skills

Front Desk Operations

Customer Service

Verbal & Written Communication

Education

High School Diploma

Job description

Schulte Hospitality Group in Santa Fe, NM is seeking a dynamic Front Desk Agent to join our team. You will welcome guests, handle check-ins/outs, answer phones, and help ensure a smooth arrival experience.

The role requires at least 1 year in front desk operations and solid communication skills. This full-time position offers competitive pay of $19.00 per hour, a comprehensive benefits package, and opportunities for growth within SHG.