Front Office Supervisor: Guest Experience Leader

Bishop's Lodge, Auberge Collection; Santa Fe (NM); On-site; USD 50,000 - 65,000; Full time

Job summary

Bishop's Lodge in Santa Fe, NM seeks an Assistant Front Office Manager to be the welcoming face and organizational backbone of the hotel.

You will oversee front desk operations, lead and train the front office team, manage reservations, and collaborate with departments to ensure flawless guest experiences and optimal occupancy, while supporting budgeting and cost controls. This role requires hospitality excellence, strong communication, and a proactive approach to guest satisfaction.

Qualifications

• Experience in hospitality customer service with guest-focused approach.
• Experience in supervisory or leadership role with team guidance.
• Strong written and verbal communication with cross-department collaboration.

Responsibilities

• Oversee front desk operations and ensure a warm check-in/check-out experience.
• Lead and train the front office team, maintain morale and performance feedback.
• Manage room reservations and optimize occupancy while coordinating with departments.
• Assist in budget planning and cost-control measures within the front office.

Skills

Customer service excellence

Team leadership

Communication skills

Job description

Bishop's Lodge in Santa Fe, NM seeks an Assistant Front Office Manager to be the welcoming face and organizational backbone of the hotel.

You will oversee front desk operations, lead and train the front office team, manage reservations, and collaborate with departments to ensure flawless guest experiences and optimal occupancy, while supporting budgeting and cost controls. This role requires hospitality excellence, strong communication, and a proactive approach to guest satisfaction.