Front Office Supervisor & Guest Experience Leader

Auberge Collection; Santa Fe (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Juniper Bishops Employment LLC is seeking an Assistant Front Office Manager in Santa Fe, NM to be the welcoming face and organizational backbone of our property. You will coordinate front desk operations, ensure a warm check-in experience, and resolve guest inquiries with tact and efficiency.

You will lead and train the front office team, manage reservations to optimize occupancy, collaborate with other departments, and assist in budgeting and cost controls to maintain service excellence and

Qualifications

• Customer service experience in hospitality, delivering guest satisfaction.
• Experience in a supervisory or leadership role with team motivation.
• Strong written and verbal communication with cross-department collaboration.

Responsibilities

• Oversee front desk operations and ensure smooth check-in/check-out.
• Lead and train the front office team with a customer-centric culture.
• Manage room reservations and optimize occupancy with rate/promotions coordination.
• Assist in budget prep, monitor billing, and implement cost-control measures.

Skills

Customer service

Leadership

Communication

Job description

Juniper Bishops Employment LLC is seeking an Assistant Front Office Manager in Santa Fe, NM to be the welcoming face and organizational backbone of our property. You will coordinate front desk operations, ensure a warm check-in experience, and resolve guest inquiries with tact and efficiency.

You will lead and train the front office team, manage reservations to optimize occupancy, collaborate with other departments, and assist in budgeting and cost controls to maintain service excellence and