Guest Experience Front Desk Pro

Brookfield Ventures LLC; Wisconsin; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Supportive Team Environment

Training and Development Programs

Job summary

Holiday Inn Brookfield, WI is seeking a friendly, professional Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures.

Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs.

Qualifications

• Friendly, outgoing and professional demeanor required.
• Experience in hospitality encouraged but not required.
• Proficient in English; additional languages helpful.
• Strong computer and multitasking skills.

Responsibilities

• Greet guests warmly per service standards.
• Handle check-in and check-out using the PMS system.
• Answer inquiries by phone, email, and in person.
• Make and modify reservations following brand procedures.
• Coordinate with housekeeping for room readiness.
• Upsell hotel amenities and promote rewards.
• Complete shift reports and cash handling accurately.

Skills

Communication

Customer service

Hospitality

English proficiency

Multitasking

Computer skills

Physical stamina

Tools

PMS system

Reservation systems

Job description

Holiday Inn Brookfield, WI is seeking a friendly, professional Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures.

Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs.