Guest Experience Agent - Flexible Scheduling & Perks

Great Wolf Lodge; Williamsburg (VA); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Health insurance

Employee discounts

Flexible scheduling

Career development programs

Job summary

A family-friendly lodge in Williamsburg is seeking a Front Desk Agent to manage guest check-ins and ensure a positive experience. Responsibilities include greeting guests, verifying room requirements, and providing concierge services. Candidates should have a high school diploma and strong customer service skills. This position offers flexible scheduling and attractive perks including health insurance and career advancement opportunities.

Qualifications

• Previous experience demonstrating strong customer service.
• Must be flexible regarding schedule, based on business demands.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Welcomes guests by greeting and answering questions.
• Registers guests by verifying room requirements and issuing guest room keys.
• Directs guests to room by showing location on resort map.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High School Diploma or equivalent

Job description

A family-friendly lodge in Williamsburg is seeking a Front Desk Agent to manage guest check-ins and ensure a positive experience. Responsibilities include greeting guests, verifying room requirements, and providing concierge services. Candidates should have a high school diploma and strong customer service skills. This position offers flexible scheduling and attractive perks including health insurance and career advancement opportunities.