Front Desk Guest Experience Specialist

Highgate; Honolulu (HI); On-site; USD 24,796 - 33,062; Full time

Job summary

Highgate is seeking a Guest Service Agent for an hourly position at the Honolulu Airport Hotel in Honolulu, HI. You will greet guests, assist with check-ins/outs, answer inquiries, and promote hotel services.

Qualifications include a High School diploma or equivalent, computer experience, and customer service experience is preferred. Flexibility for long hours and standing throughout shifts is required.

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent is required.
• Computer experience is required.
• Customer services experience is preferred.
• Flexibility and long hours sometimes required.
• Ability to stand during entire shift.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Maintain operation of the PBX console and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours of operation.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Be familiar with restaurant, transportation, and local attractions.

Skills

Customer service

Communication skills

Multitasking

Flexibility

Stand for shift

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX system

Job description

Highgate is seeking a Guest Service Agent for an hourly position at the Honolulu Airport Hotel in Honolulu, HI. You will greet guests, assist with check-ins/outs, answer inquiries, and promote hotel services.

Qualifications include a High School diploma or equivalent, computer experience, and customer service experience is preferred. Flexibility for long hours and standing throughout shifts is required.