Guest Experience Agent — Front Desk

BENCHMARK; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Saddlebrook Resort in Florida's Tampa area is seeking a Full-time Front Desk Agent. You will check guests in, answer questions about the hotel and local area, and ensure a warm, welcoming first impression.

The role requires an outgoing personality, excellent communication skills, and the ability to work in a fast-paced environment. You will also handle guest needs, resolve issues, and promote hotel programs, with shifts including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Desire to make an impact on other people.
• Outgoing, engaging personality.
• Computer skills required.
• Excellent verbal and written communication.
• Able to work in a fast-paced setting.
• Able to stand for the duration of the shift.
• Available to work varied shifts including weekends/holidays.

Responsibilities

• Check guests in and register them, noting special requests and ensuring accuracy.
• Provide guest information about the hotel, amenities, and local area.
• Resolve issues and recover guest satisfaction to WOW experiences.
• Promote and sell hotel programs.
• Interact with staff professionally and assist other departments as needed.
• Maintain house bank and post charges accurately.
• Communicate information to the manager on duty and follow procedures on postings.

Skills

Customer service

Communication

Outgoing personality

Fast-paced

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Saddlebrook Resort in Florida's Tampa area is seeking a Full-time Front Desk Agent. You will check guests in, answer questions about the hotel and local area, and ensure a warm, welcoming first impression.

The role requires an outgoing personality, excellent communication skills, and the ability to work in a fast-paced environment. You will also handle guest needs, resolve issues, and promote hotel programs, with shifts including weekends and holidays.