Front Desk Agent — Create WOW Guest Experiences

Pyramid Global Hospitality; Wesley Chapel (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality in Florida is seeking a Front Desk Agent for Saddlebrook Resort near Tampa. You will warmly welcome guests, check them in and out, and share knowledge about the hotel and local attractions to create a memorable first impression.

The ideal candidate has a high school diploma, strong communication skills, and a friendly, outgoing personality. The role requires standing for long periods, computer use, and weekend/holiday availability to ensure seamless guest experiences.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Available to work weekends and holidays.
• Comfort with computers and front desk software.

Responsibilities

• Check guests in/out and register guests.
• Provide knowledge about hotel amenities and local area.
• Handle guest requests and resolve issues to WOW guests.
• Promote and sell hotel programs.
• Maintain procedures for postings, charges, cashing checks, and deposits.
• Coordinate with other departments as needed.

Skills

High school diploma

Customer service

Computer skills

Verbal communication

Written communication

Stands for long shifts

Weekend availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality in Florida is seeking a Front Desk Agent for Saddlebrook Resort near Tampa. You will warmly welcome guests, check them in and out, and share knowledge about the hotel and local attractions to create a memorable first impression.

The ideal candidate has a high school diploma, strong communication skills, and a friendly, outgoing personality. The role requires standing for long periods, computer use, and weekend/holiday availability to ensure seamless guest experiences.