Front Desk Agent: Create Memorable Guest Experiences

benchmark; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality, Saddlebrook Resort, Tampa area, Florida, is seeking a Front Desk Agent to welcome guests and provide information about the hotel and local area. You will handle check-ins/outs, answer questions, and ensure guest satisfaction in a fast-paced environment.

Join a team focused on service excellence and guest experiences. Availability across weekends and holidays is required to maintain seamless operations at Saddlebrook.

Qualifications

• High school diploma or equivalent required.
• Strong desire to make a positive impact on guests and colleagues.
• Outgoing, engaging personality with excellent communication skills.
• Proficient computer skills and ability to learn hotel software quickly.

Responsibilities

• Check guests in/out and provide accurate information about hotel amenities.
• Deliver exceptional customer service and resolve guest issues with a can-do attitude.
• Maintain knowledge of emergency procedures and hotel policies.
• Promote hotel programs and services to enhance guest experience.
• Coordinate with other departments to fulfill guest requests and special arrangements.
• Maintain front desk confidentiality and handle cash and credit transactions.

Skills

High school diploma

Impact others

Outgoing personality

Computer skills

Verbal and written communication

Fast-paced environment

Stand for shift

Weekend and holidays availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality, Saddlebrook Resort, Tampa area, Florida, is seeking a Front Desk Agent to welcome guests and provide information about the hotel and local area. You will handle check-ins/outs, answer questions, and ensure guest satisfaction in a fast-paced environment.

Join a team focused on service excellence and guest experiences. Availability across weekends and holidays is required to maintain seamless operations at Saddlebrook.