Guest Experience Agent — Front Desk & Concierge

Hard Rock International; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Career opportunities

Job summary

Hard Rock International in Tampa is seeking a Front Desk Agent to deliver courteous front desk services that contribute to a pleasant hotel stay and the overall gaming experience. You will welcome guests, process check-ins and check-outs, and promote casino and hotel amenities.

Responsibilities include gathering payment information, handling cash, resolving billing discrepancies, answering guest questions, and maintaining a clean, organized lobby.

Qualifications

• High school diploma or GED required.
• Minimum 6 months front desk/hotel operations experience.
• Must have strong interpersonal and customer service skills.
• Excellent phone etiquette and professional appearance.

Responsibilities

• Register arriving guests and process payments.
• Settle accounts at check-out and handle cash.
• Resolve billing discrepancies and assist with inquiries.
• Promote hotel and casino amenities to guests.
• Ensure lobby cleanliness and guest satisfaction.

Skills

Interpersonal skills

Phone etiquette

Customer service

Cash handling

Tech-savvy

Stamina

Education

High school diploma or GED

Tools

POS system

Job description

Hard Rock International in Tampa is seeking a Front Desk Agent to deliver courteous front desk services that contribute to a pleasant hotel stay and the overall gaming experience. You will welcome guests, process check-ins and check-outs, and promote casino and hotel amenities.

Responsibilities include gathering payment information, handling cash, resolving billing discrepancies, answering guest questions, and maintaining a clean, organized lobby.