Front Desk Agent - Welcoming Guest Experience & Upsell Pro

Hyatt Hotels Corporation; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Front Desk Agent at Grand Hyatt San Francisco (Hyatt Hotels Corporation) serves as the first point of contact for guests, handling check-ins/outs, reservations, and delivering exceptional service in line with Hyatt's standards.

Responsibilities include greeting guests, verifying IDs, managing billing, responding to inquiries about services and local attractions, and coordinating with housekeeping and maintenance to ensure memorable stays. Must multitask and adapt to a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year in front desk or guest service.
• Strong verbal and written communication skills.
• Proficiency with hotel management software.
• Ability to multitask in a fast-paced environment.
• Open availability to work evenings, weekends and holidays.

Responsibilities

• Greet guests warmly and provide a seamless check-in/check-out.
• Verify guest ID and reservation details accurately.
• Manage reservations, update guest profiles, and handle changes.
• Answer calls and respond to inquiries about hotel services and local attractions.
• Process payments and handle cash and billing transactions.
• Maintain guest records and prepare daily reports.
• Provide guest services and assist with property information.
• Address and resolve guest complaints by coordinating with other departments.
• Upsell hotel services and amenities to enhance the guest experience.
• Keep front desk organized and presentable, adhere to Hyatt policies.

Skills

Customer service

Communication

Hotel software

multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

The Front Desk Agent at Grand Hyatt San Francisco (Hyatt Hotels Corporation) serves as the first point of contact for guests, handling check-ins/outs, reservations, and delivering exceptional service in line with Hyatt's standards.

Responsibilities include greeting guests, verifying IDs, managing billing, responding to inquiries about services and local attractions, and coordinating with housekeeping and maintenance to ensure memorable stays. Must multitask and adapt to a fast-paced environment.