Guest Experience Agent – Front Desk

Paycom - ATS; Royse City (TX); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Holiday Inn Express Royse City is seeking a Front Desk Clerk to deliver exceptional guest service from check-in to check-out. You will greet guests, manage reservations, handle payments, and coordinate with housekeeping to ensure a seamless stay.

The role requires strong communication, multitasking, and a customer-service mindset in a fast-paced hotel environment. Full-time, on-site shifts include day, night, and overnight hours with a focus on guest satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service in hospitality is preferred.
• Ability to use basic computer applications and reservation systems.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Manage check-in/check-out accurately and efficiently.
• Answer calls and assist guests with inquiries about services and local attractions.
• Handle complaints and escalate when needed to ensure guest satisfaction.
• Maintain a clean, organized front desk area and restock supplies.
• Coordinate with housekeeping and maintenance for guest requests.
• Process payments and handle cash transactions per hotel policy.
• Assist with reservations and room assignments to optimize occupancy.
• Provide concierge services for transportation and dining reservations.
• Uphold guest privacy and hotel security standards.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Multitasking

Time management

Problem solving

Flexible hours

Customer service

Education

High school diploma or equivalent

Tools

Hotel reservation software

Microsoft Office Suite

Job description

Holiday Inn Express Royse City is seeking a Front Desk Clerk to deliver exceptional guest service from check-in to check-out. You will greet guests, manage reservations, handle payments, and coordinate with housekeeping to ensure a seamless stay.

The role requires strong communication, multitasking, and a customer-service mindset in a fast-paced hotel environment. Full-time, on-site shifts include day, night, and overnight hours with a focus on guest satisfaction.