Front Desk Guest Experience Specialist

Hireology; Rogers (MN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Six paid holidays

Training and development programs

Employee social events

PTO accrual from day one

Job summary

Holiday Inn Express - Rogers, MN is seeking a friendly Guest Service Representative to handle front desk duties, including registration, guest accounts, telephone and concierge services, and to deliver an exceptional guest experience.

The role emphasizes safety, guest inquiries, and partnership with our team to meet guest needs; we offer competitive benefits and opportunities for development.

Qualifications

• Must have a professional, warm, and approachable disposition.
• Fluently read, write, and speak English.
• Demonstrated ability to remain level-headed in hectic and tense situations.

Responsibilities

• Attending to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Protect and securely handle all guest information.
• Assist and respond to all guest inquiries in person, phone, or email as appropriate.
• Find the win-win in resolving guest concerns or complaints.
• Deliver the Brand and Company promises.

Job description

Holiday Inn Express - Rogers, MN is seeking a friendly Guest Service Representative to handle front desk duties, including registration, guest accounts, telephone and concierge services, and to deliver an exceptional guest experience.

The role emphasizes safety, guest inquiries, and partnership with our team to meet guest needs; we offer competitive benefits and opportunities for development.