Guest Experience Specialist (Hotel Front Desk)

Holiday Inn Express - Rogers, MN; Rogers (MN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Training & development

Six paid holidays

Employee social events

PTO from day one

Job summary

Holiday Inn Express - Rogers, MN is seeking a Guest Service Representative to manage front desk tasks, registrations, and guest inquiries. The role emphasizes guest satisfaction and brand delivery.

We offer a starting hourly rate between $18.00 and $19.00, on-site work in Rogers, MN, and a benefits package with training, holidays, PTO, and team events.

Join a supportive team with opportunities for growth and long-term stability.

Qualifications

• Must have a professional, warm, and approachable disposition.
• Fluently read, write, and speak English.
• Demonstrated ability to remain level-headed in hectic and tense situations.

Responsibilities

• Attending to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Protect and securely handle all guest information.
• Assist and respond to all guest inquiries in person, phone, or email as appropriate.
• Find the win-win in resolving guest concerns or complaints.
• Deliver the Brand and Company promises.

Skills

English fluency

Job description

Holiday Inn Express - Rogers, MN is seeking a Guest Service Representative to manage front desk tasks, registrations, and guest inquiries. The role emphasizes guest satisfaction and brand delivery.

We offer a starting hourly rate between $18.00 and $19.00, on-site work in Rogers, MN, and a benefits package with training, holidays, PTO, and team events.

Join a supportive team with opportunities for growth and long-term stability.