Front Desk Clerk - Royse City, TX

Paycom - ATS; Royse City (TX); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Holiday Inn Express Royse City is seeking a Front Desk Clerk to deliver exceptional guest service from check-in to check-out. You will greet guests, manage reservations, handle payments, and coordinate with housekeeping to ensure a seamless stay.

The role requires strong communication, multitasking, and a customer-service mindset in a fast-paced hotel environment. Full-time, on-site shifts include day, night, and overnight hours with a focus on guest satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service in hospitality is preferred.
• Ability to use basic computer applications and reservation systems.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Manage check-in/check-out accurately and efficiently.
• Answer calls and assist guests with inquiries about services and local attractions.
• Handle complaints and escalate when needed to ensure guest satisfaction.
• Maintain a clean, organized front desk area and restock supplies.
• Coordinate with housekeeping and maintenance for guest requests.
• Process payments and handle cash transactions per hotel policy.
• Assist with reservations and room assignments to optimize occupancy.
• Provide concierge services for transportation and dining reservations.
• Uphold guest privacy and hotel security standards.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Multitasking

Time management

Problem solving

Flexible hours

Customer service

Education

High school diploma or equivalent

Tools

Hotel reservation software

Microsoft Office Suite

Job description

The Front Desk Clerk at the Holiday Inn Express Royse City is responsible for providing exceptional customer service to guests, ensuring a welcoming and efficient experience from check-in to check-out. This role is pivotal in maintaining the first impression of the hotel and facilitating smooth operations at the front desk.If you have a knack for customer service and work experience in the hotel or service industries, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Key Responsibilities:Greet and welcome guests upon arrival with a warm and professional demeanor.Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.Answer and direct incoming calls, addressing guest inquiries and providing information about hotel services and local attractions.Handle guest complaints and concerns promptly, escalating issues to management when necessary to ensure guest satisfaction.Maintain a clean and organized front desk area, ensuring that all supplies are stocked and readily available.Coordinate with housekeeping and maintenance staff to address guest requests and room issues.Process payments and manage cash transactions accurately, following hotel policies and procedures.Assist with reservations and room assignments, maximizing occupancy and revenue.Provide concierge services, such as arranging transportation and making reservations for dining and entertainment.Uphold hotel security and confidentiality standards, ensuring the safety and privacy of guests and their information.Benefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insuranceProfessional development assistanceTuition reimbursementVision insuranceShift availability:Day ShiftNight ShiftOvernight ShiftRequired Education:- High school diploma or equivalentRequired Experience:- Previous experience in a customer service role, preferably within the hospitality industry- Experience handling cash and processing payments- Familiarity with hotel management software or reservation systemsRequired Skills and Abilities:- Excellent communication skills, both verbal and written- Strong interpersonal skills with the ability to interact effectively with guests and colleagues- Proficient in basic computer applications, including Microsoft Office Suite- Ability to multitask and manage time efficiently in a fast-paced environment- Strong problem-solving skills and attention to detail- Ability to work flexible hours, including weekends and holidays