Guest Experience Agent – Front Desk

Inn-of-Naples; Naples (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Peregrine Hospitality in Naples, FL is seeking a Front Office Agent to be the first contact for guests, handling check-ins/check-outs, cashiering, and providing prompt, personalized service. You will greet guests warmly, verify reservations, process payments, and resolve issues to ensure a memorable stay.

With strong communication and multitasking skills, you will maintain knowledge of hotel services and local attractions, while upholding safety and brand standards across all interactions.

Qualifications

• Prioritize and assist guests with a friendly, professional demeanor.
• Capable of handling payments and balancing cash drawer.
• Communicate clearly with guests and team members to ensure smooth operations.

Responsibilities

• Greet and welcome guests with a warm first impression.
• Register guests, verify reservations, and process payments.
• Handle cash and balance the cash drawer with accuracy.
• Provide information about hotel facilities and local attractions.
• Assist with check-out and reflect all services in guest folios.
• Resolve guest complaints promptly and professionally.

Skills

Guest service mindset

Cash handling

Multi-tasking

Communication skills

Job description

Peregrine Hospitality in Naples, FL is seeking a Front Office Agent to be the first contact for guests, handling check-ins/check-outs, cashiering, and providing prompt, personalized service. You will greet guests warmly, verify reservations, process payments, and resolve issues to ensure a memorable stay.

With strong communication and multitasking skills, you will maintain knowledge of hotel services and local attractions, while upholding safety and brand standards across all interactions.