Guest Experience Front Desk Agent

Martin Resorts, Inc.; Navarre (FL); Hybrid; USD 26,000 - 35,000; Full time

Job summary

Peregrine Hospitality is hiring a Front Office Agent at SpringHill Suites Navarre to deliver exceptional guest service from arrival to departure. You will manage check-ins/outs, reservations, inquiries, and issue resolution to ensure a memorable guest experience.

Qualifications include a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Prior hotel or customer service experience and PMS familiarity are a plus.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; hotel PMS experience a plus.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Check guests in and out efficiently using the property management system.
• Manage room reservations, cancellations, and modifications.
• Answer phones, emails, and in-person inquiries accurately and courteously.
• Handle guest concerns and complaints with empathy and professionalism.
• Process payments, room charges, and authorizations accurately.
• Communicate with housekeeping and maintenance to ensure room readiness.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, procedures, and security standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

PMS experience

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Peregrine Hospitality is hiring a Front Office Agent at SpringHill Suites Navarre to deliver exceptional guest service from arrival to departure. You will manage check-ins/outs, reservations, inquiries, and issue resolution to ensure a memorable guest experience.

Qualifications include a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Prior hotel or customer service experience and PMS familiarity are a plus.