Guest Experience Agent – Front Desk

Hospitality Management Corporation; Low Moor (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

401K

Great benefits package

Promotional opportunities

Fun company to work for

Job summary

Travelodge by Wyndham of Low Moor, VA is seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, and handle reservations with a focus on guest satisfaction. The role emphasizes concise communication, problem-solving, and efficient front desk support in a fast-paced environment.

Candidates should have a High School diploma or equivalent, familiarity with Microsoft Office, and a collaborative team mindset to ensure smooth daily operations and guest experiences.

Qualifications

• High School diploma or equivalent required.
• Stable work history preferred.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook).
• Must be a team player and able to communicate clearly.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Guest service

Communication

Microsoft Office

Team player

Reservations system

Education

High School diploma or equivalent

Stable work history

Tools

Microsoft Office

Job description

Travelodge by Wyndham of Low Moor, VA is seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, and handle reservations with a focus on guest satisfaction. The role emphasizes concise communication, problem-solving, and efficient front desk support in a fast-paced environment.

Candidates should have a High School diploma or equivalent, familiarity with Microsoft Office, and a collaborative team mindset to ensure smooth daily operations and guest experiences.