Guest Experience Agent — Front Desk

WINDSOR CAPITAL GROUP; Lompoc (CA); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Medical, Dental, Vision, Life & DI

Flexible Spending Account (FSA)

401(k) & Roth 401(k) Plans

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Employee Hotel Discounts

On-Shift Meals

Recognition & Rewards Program

Job summary

Windsor Hospitality at Embassy Suites by Hilton Lompoc Central Coast is hiring a Guest Service Agent to welcome guests, manage check-ins/check-outs, and provide information about local attractions. The role emphasizes friendly, efficient service and accuracy in handling payments.

Part-time schedule with rotating shifts and uniform provided. Join a team that values guest satisfaction and teamwork with other hotel departments.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced hospitality environment.
• Willingness to work a rotating schedule.

Responsibilities

• Greet guests with a warm, welcoming attitude and provide outstanding service.
• Check-in and check-out guests accurately and efficiently.
• Issue room keys and escort instructions as appropriate.
• Answer phones, respond to emails, and handle cash transactions.
• Provide information about hotel facilities, services, and local attractions.
• Resolve guest inquiries and complaints promptly to ensure satisfaction.
• Maintain an organized front desk and ensure supplies are stocked.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Skills

Clear communication

Active listening

Switchboard operation

Customer service

Multitasking

Job description

Windsor Hospitality at Embassy Suites by Hilton Lompoc Central Coast is hiring a Guest Service Agent to welcome guests, manage check-ins/check-outs, and provide information about local attractions. The role emphasizes friendly, efficient service and accuracy in handling payments.

Part-time schedule with rotating shifts and uniform provided. Join a team that values guest satisfaction and teamwork with other hotel departments.