Guest Services Agent

Windsor Hospitality; Brea (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible Spending Account

401(k) & Roth 401(k) Plans

Employee Assistance Program

Career Growth Opportunities

Paid Time Off

Paid Sick Leave

Employee Hotel Discounts

Complimentary On-Shift Meals

Recognition & Rewards Program

Job summary

Windsor Hospitality is seeking a part-time Guest Service Agent in Brea, California. You will greet guests, provide exceptional service, and manage check-in and check-out processes efficiently.

This role requires excellent communication skills and the ability to handle inquiries and complaints effectively. We offer a range of benefits including medical insurance, retirement plans, and employee discounts.

Join us for a rewarding career with opportunities for growth and a commitment to diversity and inclusion.

Qualifications

• Ability to follow specific oral or written instructions.
• Experience dealing with the public and customers with professionalism.
• Ability to maintain a warm and welcoming attitude.

Responsibilities

• Greet guests warmly and provide outstanding customer service.
• Efficiently check guests in and out while collecting accurate information.
• Handle guest inquiries and resolve issues for guest satisfaction.
• Maintain organized front desk area and manage administrative tasks.

Skills

Customer service

Communication skills

Tact and courtesy

Ability to stand for long periods

Ability to lift and carry

Job description

Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Service Agent!

About this Location

This position in located in the heart of North Orange County, Brea, California is a thriving city known for its strong community values, exceptional quality of life, and vibrant business environment. With a blend of suburban comfort and urban convenience, Brea offers professionals a welcoming and dynamic place to live and work.

Why do we need you?

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

What you will do?

1. Greets guests with a warm and welcoming attitude, always providing outstanding customer service.
2. Issues room key and escort instructions to Bell Person or directly to guest as appropriate.
3. Date-stamps, sorts, and racks incoming mail and messages.
4. Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
5. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
6. May receive and process advance registration payments.
7. Provide guests with information about hotel facilities, services, and local attractions.
8. Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
9. Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
10. Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
11. Keeps records of room availability and guests’ accounts.
12. Computes bill, collects payment, and makes change for guests.
13. May make, confirm, and cancel reservations for guests.
14. May post charges such as room, food, liquor, or telephone by hand or machine.
15. May make restaurant, transportation, or entertainment reservations for guests.
16. May deposit guests’ valuables in hotel safe or safe-deposit box.
17. May order complimentary flowers or champagne for special guests.
18. Follow hotel policies and procedures, including security and safety protocols.
19. Collaborate with other hotel departments to ensure a seamless guest experience.
20. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
21. Required to be always in uniform when working on the property, including wearing a name identification badge.
22. All other duties as assigned by a manager or supervisor.

Skills and abilities you bring

• Carry out specific oral or written instructions, frequently following a simple routine.
• Do the same task over and over, frequently in the same way.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Stand and walk for long periods of time.
• Lift and carry things like trays or dishes.
• Use hands and fingers skillfully and easily

What we offer

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well‑being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance
  If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA)
  Pre‑tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans
  Plan for your future with employer‑supported retirement options.
• Employee Assistance Program (EAP)
  Confidential support services for personal and professional well‑being.
• Career Growth Opportunities
  We promote from within and invest in your long‑term success.
• Paid Time Off (PTO)
  Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave
  Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts
  Take advantage of special rates for hotels in our brand portfolio - with team member stays starting as low as $40 per night, plus special rates for family and friends.
• Enjoy complimentary On-Shift Meals (participating hotels)
  Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program
  Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours

This is a part‑time AM/ PM shift position, with shifts primarily scheduled Friday through Sunday. Additional days may be scheduled based on business needs. Availability to work holidays is required.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.