Guest Experience Agent - Front Desk

Circa Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Circa Las Vegas is seeking a Front Desk Agent to provide outstanding guest service during check-in and check-out, handle reservations, and assist guests with information and services throughout their stay.

The role involves processing payments, issuing keys, and maintaining a welcoming front desk. Candidates should have strong communication, cash handling, and customer service skills to ensure guest satisfaction.

Qualifications

• High school graduate or GED equivalent required.
• 1 year previous customer service experience required.
• Must have basic knowledge of Microsoft Office, Outlook and Internet

Responsibilities

• Greet guests by name and assist with check-in and check-out.
• Accurately create reservations and manage front desk transactions.
• Operate front desk computer terminal and related equipment; issue keys.
• Process guest payments and assist with billing as needed.
• Provide information and services to guests to enhance their stay.
• Maintain cleanliness of front desk and back-of-house areas and report shortages.
• Assist supervisors with identifying guest needs and ensuring guest satisfaction.

Skills

Effective communication

Basic math

Cash handling experience

Microsoft Office

Outlook

Availability weekends/holidays

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Internet

Job description

Circa Las Vegas is seeking a Front Desk Agent to provide outstanding guest service during check-in and check-out, handle reservations, and assist guests with information and services throughout their stay.

The role involves processing payments, issuing keys, and maintaining a welcoming front desk. Candidates should have strong communication, cash handling, and customer service skills to ensure guest satisfaction.