Guest Services Front Desk Agent

ARK; Glendale (AZ); Presencial; USD 22.000 - 23.000; Jornada completa

Descripción de la vacante

ARK is seeking a friendly hotel front desk agent in Glendale, AZ to welcome guests, manage guest accounts, and ensure every stay starts with a smile.

You will handle check-ins/outs, verify reservation details, answer inquiries about room rates, amenities, rewards programs, and special requests, and coordinate with housekeeping to keep rooms guest-ready. Excellent communication and organization are essential.

Formación

• Possesses strong customer service, interpersonal, organizational, and time-management skills.
• At least one year of hospitality experience as a front desk agent or similar preferred.
• Working knowledge of Microsoft Office and reservation management systems.
• High school graduate, GED, or equivalent.
• Well-versed in taking telephone calls and handling stressful situations.

Responsabilidades

• Handle customer complaints as necessary.
• Perform regular bookkeeping duties: ensure hotel guest information is current and correct.
• Answer calls and inquiries about bookings, rates, amenities, rooms, rewards programs, and special requests.
• Greet, check-in/out guests, distribute keys and room assignments, and record payment information.
• Coordinate with housekeeping to ensure rooms are ready for new guests.

Conocimientos

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

MS Office knowledge

Reservation management systems

Educación

High school diploma or GED

Herramientas

Microsoft Office

Reservation management systems

Descripción del empleo

ARK is seeking a friendly hotel front desk agent in Glendale, AZ to welcome guests, manage guest accounts, and ensure every stay starts with a smile.

You will handle check-ins/outs, verify reservation details, answer inquiries about room rates, amenities, rewards programs, and special requests, and coordinate with housekeeping to keep rooms guest-ready. Excellent communication and organization are essential.