Guest Experience Agent - Front Desk & Breakfast

Indus Hospitality Group, Inc; Macedon (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Indus Hospitality Group, Inc. seeks a friendly front desk agent to deliver outstanding guest service in a fast-paced hotel environment. You will greet guests, check them in, answer calls, post charges, and help with reservations and information about local amenities.

Ideal candidates have 1–3 months related experience, a High School Diploma or GED, and are at least 18 years old. This role requires reliable attendance, basic math for billing, and a customer-focused approach to ensure memorable

Qualifications

• 1–3 months related experience and/or training.
• High school diploma or GED, or equivalent combination.
• Minimum 18 years of age.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
• Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
• Perform laundry duties as needed.
• Maintain continental breakfast, including closing and cleaning of area.

Skills

Customer service

Communication skills

Telephone handling

Cash handling

Education

High School Diploma or GED

Job description

Indus Hospitality Group, Inc. seeks a friendly front desk agent to deliver outstanding guest service in a fast-paced hotel environment. You will greet guests, check them in, answer calls, post charges, and help with reservations and information about local amenities.

Ideal candidates have 1–3 months related experience, a High School Diploma or GED, and are at least 18 years old. This role requires reliable attendance, basic math for billing, and a customer-focused approach to ensure memorable