Front Desk Agent: Guest Experience Pro

Holiday Inn Express and Suites; Indianapolis (IN); On-site; USD 19,000 - 22,000; Full time

Job summary

A leading hotel in Indianapolis is seeking a dedicated Front Desk Receptionist to ensure all guests experience superior customer care. Responsibilities include registering guests, managing reservations, and addressing any inquiries or complaints. Candidates should possess a high school diploma and previous hotel experience. The job offers full-time and part-time opportunities with flexible scheduling options. Pay is competitive, ranging from $14 to $16 per hour.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience required.
• Ability to communicate with public and hotel staff in a professional manner.

Responsibilities

• Represents the hotel to guests by registering them and assigning rooms.
• Manages and resolves guest complaints professionally.
• Processes guest check-outs and handles monetary transactions.

Skills

Communication

Customer service

Problem-solving

Flexibility

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

A leading hotel in Indianapolis is seeking a dedicated Front Desk Receptionist to ensure all guests experience superior customer care. Responsibilities include registering guests, managing reservations, and addressing any inquiries or complaints. Candidates should possess a high school diploma and previous hotel experience. The job offers full-time and part-time opportunities with flexible scheduling options. Pay is competitive, ranging from $14 to $16 per hour.