Guest Experience Agent - Front Desk

Omni Hotels & Resorts; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Omni Hotels & Resorts in Houston, Texas is seeking a Front Desk Associate committed to providing exceptional guest service. The role involves processing guest check-ins/check-outs, responding to inquiries, and maintaining guest confidentiality.

Candidates must possess excellent communication skills and the ability to function well in a team environment. Flexibility is essential, as the position requires availability on nights, weekends, and holidays.

Qualifications

• Ability to communicate clearly in English, verbally and in writing.
• Efficiently input information into computer systems.
• Work cohesively with co-workers and prioritize tasks.

Responsibilities

• Process guest check-ins and check-outs.
• Assist with guest inquiries and complaints.
• Maintain confidentiality of all guest information.
• Document guest requests and ensure follow-ups.

Skills

Excellent communication skills

Ability to work under pressure

Customer service experience

Attention to detail

Flexibility with schedule

Job description

Omni Hotels & Resorts in Houston, Texas is seeking a Front Desk Associate committed to providing exceptional guest service. The role involves processing guest check-ins/check-outs, responding to inquiries, and maintaining guest confidentiality.

Candidates must possess excellent communication skills and the ability to function well in a team environment. Flexibility is essential, as the position requires availability on nights, weekends, and holidays.