Guest Experience Agent - Front Desk

HRI Hospitality; Houston (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

HRI Hospitality is seeking a Guest Services Agent to warmly welcome guests and manage front desk operations in Houston. The role emphasizes efficient check-in/check-out, resolving guest requests, and coordinating with housekeeping to ensure timely room readiness.

Applicants should have strong customer service skills, the ability to multitask in a fast-paced hotel environment, and basic data-entry proficiency. High school diploma is preferred and flexibility for varied shifts is required.

Qualifications

• Previous hospitality or customer service experience preferred.
• Familiarity with hotel PMS is a plus.
• Strong communication and customer service skills.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication skills

Multitasking

Data-entry

Problem-solving

Friendly demeanor

Education

High school diploma preferred

Tools

Hotel PMS

Job description

HRI Hospitality is seeking a Guest Services Agent to warmly welcome guests and manage front desk operations in Houston. The role emphasizes efficient check-in/check-out, resolving guest requests, and coordinating with housekeeping to ensure timely room readiness.

Applicants should have strong customer service skills, the ability to multitask in a fast-paced hotel environment, and basic data-entry proficiency. High school diploma is preferred and flexibility for varied shifts is required.