Front Desk Agent - Part-Time

Crescent Hotels & Resorts; Glenpool (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discounts with Crescent properties

Hotel room discounts

Job summary

DoubleTree Tulsa Downtown, part of Crescent Hotels & Resorts, seeks a Front Office team member to deliver outstanding guest service at check-in/check-out and to uphold financial profitability. You will input guest data, confirm rates, and assist with room selection and payments.

We value a strong customer-service mindset, flexibility across shifts, and solid computer skills. Hilton brand familiarity is a plus and opportunities for growth are offered.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or other high-volume customer service environment.
• Strong commitment to excellent customer service and guest satisfaction; ability to enhance guest experiences and make their stay memorable.
• Flexibility to work a variety of shifts including days, evenings, and weekends.
• Excellent computer skills and a team-oriented mindset; Hilton brand experience is a plus.

Responsibilities

• Greeting and registering guests and handling check-in and check-out in a manner that delivers outstanding guest service and supports financial profitability.
• Inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, and assisting guests with check-out.
• Ensuring rooms and services are correctly accounted for, handling cash and processing various forms of payment using the point-of-sale system.
• Converting foreign currency, making change and processing gift certificates and cards as required.
• Demonstrating thorough knowledge of hotel information and answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy; responding to inquiries and requests in a timely, friendly, and efficient manner.
• Resolving guest issues, conducting research, negotiating solutions for guest satisfaction, and fielding guest complaints.

Skills

Front Desk Experience

Customer Service

Flexibility

Computer Skills

Team Player

Job description

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to delivering exceptional guest experiences. We value our Associates as the shining stars of what we do and encourage you to bring your true self to work each day. We offer health and wellness programs, comprehensive learning and development, and discounted travel to support your career journey. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a Sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space and exceptional dining options.

We are looking for our next great team member to join us on our Front Office team.

Responsibilities

• Greeting and registering guests and handling check-in and check-out in a manner that delivers outstanding guest service and supports financial profitability.
• Inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, and assisting guests with check-out.
• Ensuring rooms and services are correctly accounted for, handling cash and processing various forms of payment using the point-of-sale system.
• Converting foreign currency, making change and processing gift certificates and cards as required.
• Demonstrating thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy; responding to inquiries and requests in a timely, friendly, and efficient manner.
• Resovling guest issues, conducting research, negotiating solutions for guest satisfaction, and fielding guest complaints.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or other high-volume customer service environment.
• Strong commitment to excellent customer service and guest satisfaction; ability to enhance guest experiences and make their stay memorable.
• Flexibility to work a variety of shifts including days, evenings, and weekends.
• Excellent computer skills and a team-oriented mindset; Hilton brand experience is a plus.

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates and your family
• 401K matching program for eligible associates
• Flexible scheduling to fit personal needs
• Discounts with Crescent managed properties in North America for you and your family
• Hotel room discounts at Hilton brand properties worldwide

Our Differences

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels are respected for their differences. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion, and we work to strengthen our culture through training, recruiting, and promoting diverse talent.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.