Guest Experience Agent - Front Desk

Coury Hospitality; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Courtyard Fort Worth Alliance Town Center is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations with accuracy. You will answer inquiries, coordinate with housekeeping and other departments, and help guests with directions and local recommendations.

The ideal candidate has strong communication skills, a customer-service mindset, and the ability to work flexible hours including weekends and holidays. Hotel experience is a plus.

Qualifications

• Strong verbal and written communication skills are required.
• Customer service experience preferred for front desk roles.
• Ability to work flexible hours including mornings, evenings, nights, weekends, and holidays.

Responsibilities

• Greet and assist guests with check-in and check-out, ensuring accuracy of reservations and payments.
• Answer guest questions, provide directions and local recommendations, and respond to inquiries promptly and professionally.
• Coordinate with Housekeeping, Maintenance and leadership to ensure room readiness and guest satisfaction.
• Manage guest accounts, assist with special requests, and uphold security and confidentiality of guest information.

Skills

Verbal and written communication

Customer service mindset

Team collaboration

Flexible scheduling

Education

High school diploma or equivalent

Hospitality/customer service experience

Hotel/front desk experience a plus

Tools

Hotel PMS systems

Job description

Courtyard Fort Worth Alliance Town Center is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations with accuracy. You will answer inquiries, coordinate with housekeeping and other departments, and help guests with directions and local recommendations.

The ideal candidate has strong communication skills, a customer-service mindset, and the ability to work flexible hours including weekends and holidays. Hotel experience is a plus.