Front Desk Agent - Courtyard Fort Worth Alliance

Coury Hospitality; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Courtyard Fort Worth Alliance Town Center is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations with accuracy. You will answer inquiries, coordinate with housekeeping and other departments, and help guests with directions and local recommendations.

The ideal candidate has strong communication skills, a customer-service mindset, and the ability to work flexible hours including weekends and holidays. Hotel experience is a plus.

Qualifications

• Strong verbal and written communication skills are required.
• Customer service experience preferred for front desk roles.
• Ability to work flexible hours including mornings, evenings, nights, weekends, and holidays.

Responsibilities

• Greet and assist guests with check-in and check-out, ensuring accuracy of reservations and payments.
• Answer guest questions, provide directions and local recommendations, and respond to inquiries promptly and professionally.
• Coordinate with Housekeeping, Maintenance and leadership to ensure room readiness and guest satisfaction.
• Manage guest accounts, assist with special requests, and uphold security and confidentiality of guest information.

Skills

Verbal and written communication

Customer service mindset

Team collaboration

Flexible scheduling

Education

High school diploma or equivalent

Hospitality/customer service experience

Hotel/front desk experience a plus

Tools

Hotel PMS systems

Job description

Why Work at Courtyard Fort Worth at Alliance Town Center?

At Courtyard Fort Worth at Alliance Town Center, we bring modern comfort, genuine hospitality, and Texas warmth together in one of Fort Worth’s fastest-growing areas. Located near the Alliance business district, shopping, dining, and local attractions, our hotel offers a welcoming environment for both business and leisure travelers. Curators at Courtyard Fort Worth Alliance enjoy being part of a supportive, guest-focused team where every stay is an opportunity to create meaningful moments and deliver hospitality with heart. Courtyard Fort Worth Alliance is hiring for a Front Desk Agent.

You should join our team if you believe...

• That every great hotel experience begins with a warm and genuine welcome.
• That the Front Desk is more than a place to check in—it is where guests find reassurance, assistance, and a friendly face.
• That thoughtful service can turn an ordinary stay into an unmatched experience.
• That details matter, from accurate reservations and room assignments to remembering a guest’s special request.
• That clear communication between Front Office, Housekeeping, Maintenance, and leadership keeps the hotel running smoothly.
• That even the busiest shift can be managed with professionalism, patience, and a positive attitude.
• That every guest deserves to feel welcomed, valued, and cared for from arrival through departure.

You’re a great fit for this role if you love...

• Welcoming guests with warmth, confidence, and genuine hospitality.
• Creating smooth and friendly arrival and departure experiences.
• Completing check-ins, checkouts, room assignments, and payment transactions accurately.
• Assisting guests with questions, requests, directions, local recommendations, and hotel information.
• Answering telephone calls and responding to guest inquiries professionally and promptly.
• Monitoring reservations, room availability, special requests, and guest accounts.
• Partnering with Housekeeping to communicate room status, priority arrivals, special requests, and room‑readiness needs.
• Responding thoughtfully to guest concerns and identifying solutions that help restore confidence in their experience.
• Supporting airline crews, business travelers, groups, and leisure guests with accuracy and attention to detail.
• Confirming transportation, wake‑up calls, packages, and other guest arrangements when needed.
• Keeping the Front Desk, lobby, and guest-facing areas organized, welcoming, and ready for the day.
• Staying calm and adaptable when the lobby gets busy, the phone starts ringing, and several guests need assistance at once.
• Taking pride in the small interactions that can make a lasting impression.

We’re excited to have you join us because...

• You understand that the Front Desk sets the tone for the entire guest experience.
• You are friendly, approachable, and comfortable connecting with guests from different backgrounds.
• You can balance warmth and efficiency while maintaining accuracy and professionalism.
• You communicate clearly with guests, Curators, leaders, and other departments.
• You remain composed and solution‑focused when addressing guest concerns or unexpected situations.
• You are comfortable learning hotel systems, processing payments, and handling confidential guest information responsibly.
• You understand the importance of accurately following special billing, group, and airline‑crew instructions.
• You bring dependability, organization, and a service‑first mindset to every shift.
• You believe hospitality means making people feel seen, welcomed, and cared for.

Education And Experience

• High school diploma or equivalent preferred.
• Previous customer service, Front Desk, or hospitality experience preferred.
• Hotel experience is a plus.
• Strong verbal and written communication skills.
• Ability to provide professional, friendly, and attentive guest service.
• Basic computer skills and the ability to learn hotel reservation and property‑management systems.
• Ability to process payments and maintain accurate guest accounts.
• Strong organizational, problem‑solving, and time‑management skills.
• Ability to follow detailed billing, reservation, group, and airline‑crew instructions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
• Bilingual communication skills preferred, but not required.

Work Environment And Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to use computers, telephones, payment‑processing equipment, and other Front Desk technology.
• Ability to bend, reach, lift, carry, and move items such as guest packages, supplies, and Front Desk materials.
• Ability to lift or move up to 25 pounds as needed.
• Ability to work in a fast‑paced, guest‑facing hotel environment while maintaining professionalism and attention to detail.
• Ability to communicate effectively in person, by telephone, and through electronic systems.

Here’s The Core Of Coury Hospitality

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What Else Do YOU Need To Know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.