Guest Experience Agent — Downtown Boutique Hotel

Murrieta Hot Springs Resort; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Le Meridien Fort Worth is seeking a courteous front desk agent to warmly greet guests, manage check-in/out, and handle charges while supporting daily hotel operations. The role emphasizes accuracy, customer service, and seamless operation in a downtown property.

Ideal candidates demonstrate strong communication, teamwork, and cash-handling skills with flexibility for varied shifts, including nights and weekends, to ensure exceptional guest experiences.

Qualifications

• Excellent guest service and communication abilities required.
• Ability to work as part of a team in a fast-paced hotel environment.
• Strong attention to detail and accuracy in transactions.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently for all transactions.
• Maintain working knowledge of front desk systems and daily transactions.
• Handle cash, checks, and credit card payments securely.
• Review reservations and block rooms as needed based on requests.
• Know hotel rates, discounts, and handling of each.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Teamwork

Attention to detail

Cash handling

Communication

Multitasking

Tools

Front Office Software

Reservation System

Job description

Le Meridien Fort Worth is seeking a courteous front desk agent to warmly greet guests, manage check-in/out, and handle charges while supporting daily hotel operations. The role emphasizes accuracy, customer service, and seamless operation in a downtown property.

Ideal candidates demonstrate strong communication, teamwork, and cash-handling skills with flexibility for varied shifts, including nights and weekends, to ensure exceptional guest experiences.