Guest Experience Specialist - Downtown Hotel

Hei Hotels Inc.; United States; Remote; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday leave

401(k) with matching

DailyPay

Hotel room discounts

Pet insurance

YouDecide discounts

Job summary

HEI Hotels and Resorts in San Diego seeks a front desk associate to warmly welcome guests, manage registrations, and support daily front desk operations. You will input guest data, handle payments, and promote hotel programs while delivering superior service.

Experience at a hotel front desk is preferred; strong communication and math skills are essential to ensure accurate guest billing and smooth check-in/check-out processes. The role requires professional composure during busy periods.

Qualifications

• Hotel front desk experience preferred.
• Strong math skills for calculations.
• Excellent communication and diplomacy in interactions.
• Ability to operate computer systems accurately.

Responsibilities

• Greet guests promptly with a friendly welcome.
• Provide information on hours and local attractions.
• Process registrations and input guest data accurately.
• Promote HEI Hotels and Resorts programs and brand offerings.
• Assign rooms based on guest needs and preferences.
• Handle keys, payments, and posting charges to guest accounts.
• Assist guests with inquiries and resolve issues promptly.

Skills

Customer service

Calculator skills

Cash handling

Communication skills

Front desk operations

Tools

Front desk software

POS system

Job description

HEI Hotels and Resorts in San Diego seeks a front desk associate to warmly welcome guests, manage registrations, and support daily front desk operations. You will input guest data, handle payments, and promote hotel programs while delivering superior service.

Experience at a hotel front desk is preferred; strong communication and math skills are essential to ensure accurate guest billing and smooth check-in/check-out processes. The role requires professional composure during busy periods.