Guest Experience Host — Luxury Hotel & Events

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

Omni Ft. Lauderdale Hotel in Fort Lauderdale, FL is seeking a Host to provide a warm welcome, seat guests, and support dining room operations across multiple outlets. The role emphasizes guest engagement, timely service, and professional demeanor during shifts that may occur on weekends, holidays, or overtime.

You will assist with reservations, stay informed on menus and specials, and help ensure a smooth guest experience from arrival to departure.

Qualifications

• Minimum one (1) year experience in a host or guest‑facing hospitality role preferred
• Fine dining or steakhouse experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized in a high‑volume environment
• Professional appearance, demeanor, and performance standards required
• Ability to work a flexible schedule, including weekends and holidays and overtime

Responsibilities

• Provides guest service support across food and beverage outlets, as assigned based on business needs
• Greets guests promptly and courteously upon arrival, maintaining a polished and professional demeanor
• Manages reservations and guest inquiries via phone and reservation systems using sound judgment and accurate timing
• Monitors dining room activity to ensure appropriate seating flow, guest comfort, and service coordination
• Seats guests by identifying clean, available tables and providing menus in accordance with service standards
• Assists managers with opening, closing, and operational readiness of dining areas
• Anticipates guest needs and responds appropriately to enhance the guest experience
• Manages guest flow during peak periods and maintains order at the restaurant entrance
• Assists service staff as needed to support efficient operations
• Maintains familiarity with menus, daily specials, VIP guests, function sheets, and hotel activities
• Thanks guests upon departure and invites them to return, ensuring a positive closing interaction
• Duties, responsibilities, and work locations may change or be assigned at any time based on business needs
• Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Job description

Omni Ft. Lauderdale Hotel in Fort Lauderdale, FL is seeking a Host to provide a warm welcome, seat guests, and support dining room operations across multiple outlets. The role emphasizes guest engagement, timely service, and professional demeanor during shifts that may occur on weekends, holidays, or overtime.

You will assist with reservations, stay informed on menus and specials, and help ensure a smooth guest experience from arrival to departure.