Guest Experience Agent - Flexible Shifts & Benefits

Spirehotels; Denver (CO); On-site; USD 26,573 - 26,863; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal

Flexible spending accounts

Matched 401K

Paid time off

Hotel discounts

Job summary

Spire hotel in Denver is seeking a Front Desk associate to deliver best-in-class guest service at check-in and check-out, and to promptly respond to guest questions. You will handle calls and assist guests with a welcoming and professional attitude.

Requirements include at least a high school diploma and 1 year in front desk or guest-facing roles; proficiency in MS Outlook, Word, and Excel is desirable. FOSSE PMS experience is a plus. Equal opportunity employer.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Confident utilizing MS Outlook, Word, and Excel.
• Previous experience with FOSSE PMS systems a plus.

Responsibilities

• Provide our guests with the best-in-class service while being engaging, and thoughtful.
• Ensure timely response to guest questions and requests.
• Check-in and check-out guests efficiently.
• Promptly and professionally answer incoming phone calls.
• Resolve guest concerns with attentive service recovery.

Skills

Front Desk

Customer Service

MS Outlook

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

FOSSE PMS systems

Job description

Spire hotel in Denver is seeking a Front Desk associate to deliver best-in-class guest service at check-in and check-out, and to promptly respond to guest questions. You will handle calls and assist guests with a welcoming and professional attitude.

Requirements include at least a high school diploma and 1 year in front desk or guest-facing roles; proficiency in MS Outlook, Word, and Excel is desirable. FOSSE PMS experience is a plus. Equal opportunity employer.