Front Desk Agent

Spire Hospitality; Broomfield (CO); On-site; USD 24,108 - 24,796; Full time

Benefits offered by this job

Early pay or earned wage access

Dental and vision insurance

401(k) matching

Paid time off

Employee discounts at hotels

Job summary

A hospitality management company is seeking a Front Desk Associate in Broomfield, Colorado. In this role, you will provide exceptional service to guests, ensuring memorable experiences from check-in to check-out. Requirements include a high school diploma and a year of relevant experience in customer service or hotel environments. You will streamline guest interactions and handle inquiries effectively. A competitive wage of $17.50 to $18.00 per hour and comprehensive benefits are offered.

Qualifications

• Must have one year of experience in a customer-facing role.
• Preferred one year of Front Desk experience in hotels.
• Must be comfortable working on a computer.

Responsibilities

• Deliver unparalleled service and care to guests.
• Respond to guest questions and requests promptly.
• Streamline check-in and check-out processes.

Skills

Multitasking

Customer service

Attention to detail

Education

High school diploma or its equivalent

Tools

MS Office Suite (Outlook, Word, Excel)

Fosse PMS systems

Job description

Residence Inn/Fairfield Inn Boulder Broomfield/Interlocken offers a spacious lobby with plenty of cozy seating, an intimate library on the second floor, and our in‑house movie room is perfect for business presentations, movie nights and big games. Located in the Broomfield 36 corridor, we are near Interlocken Business Park and several of the largest corporations in the area, including Ball Aerospace, Oracle and the University of Colorado. We\'re also walking distance from Flatiron Crossing Mall.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive benefits package consisting of early pay or earned wage access, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401(k), life, critical accident or illness, short‑ and long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you\'ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Hotel Specific

• Wage: $17.50 – $18.00 per hour

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite—Outlook, Word, Excel
• Previous experience with Fosse PMS systems a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.