Front Desk Agent — Guest Experience & Growth

White Lodging Services, Inc.; Denver (CO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

Paid time off (PTO) with rollover

Discounts on hotel rooms, dining, and%

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent in Denver to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience.

You will thrive in a guest-facing environment with strong communication and a customer-first mindset. The role emphasizes friendly service, adaptability, and teamwork, with opportunities for growth in hospitality management and guest services across multiple properties in our market.

Qualifications

• Strong communication skills.
• Customer-first mindset.
• Ability to adapt to any situation.
• Desire to work as part of the front desk team.
• Outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods, including long hours, weekends and holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexible

Team player

Outgoing personality

Hospitality experience helpful

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent in Denver to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience.

You will thrive in a guest-facing environment with strong communication and a customer-first mindset. The role emphasizes friendly service, adaptability, and teamwork, with opportunities for growth in hospitality management and guest services across multiple properties in our market.