Front Desk Agent

Spire Hospitality; Denver (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Early pay or earned wage access

Medical benefits

Dental benefits

Vision benefits

Hotel discounts

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short/long term disability

Paid time off

Wellness programs

Job summary

Spire Hospitality, LLC is seeking a Front Desk team member to deliver best-in-class service to guests at our hotels and resorts. You will check guests in and out efficiently, respond to questions, and handle phone inquiries with a friendly, professional approach.

The role requires one year of front desk or guest-facing experience, with proficiency in MS Office and a willingness to work flexible AM/PM shifts. We offer a comprehensive benefits package and a welcoming team environment.

Qualifications

• High school diploma or equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or guest-facing role required.
• Confident utilizing MS Outlook, Word, and Excel.
• Previous experience with FOSSE PMS systems a plus.

Responsibilities

• Provide our guests with the best-in-class service while being engaging, and thoughtful.
• Ensure timely response to guest questions and requests.
• Check-in and check-out guests efficiently.
• Promptly and professionally answer incoming phone calls.
• Enjoy multi-tasking.
• Resolve guest concerns with attentive service recovery.

Skills

Front desk experience

Customer service

Guest-facing role

Multitasking

Phone etiquette

Education

High school diploma

Tools

MS Outlook

Word

Excel

FOSSE PMS

Job description

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits

We offer a comprehensive full‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions

• Provide our guests with the best-in‑class service while being engaging, and thoughtful
• Ensure timely response to guest questions and requests
• Check‑in and check‑out guests efficiently
• Promptly and professionally answer incoming phone calls
• Enjoy multi‑tasking
• Resolve guest concerns with attentive service recovery

Hotel Specific

• Hourly wage: $19.29 - $19.50
• Flexible schedule to include AM (6am - 2pm) & PM (2pm - 10pm) shifts required

Physical Demands

• Ability to exert up to 10 pounds of force
• Primarily standing for working shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest‑facing role required
• Confident utilizing MS Outlook, Word, and Excel
• Previous experience with FOSSE PMS systems a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.