Front Desk Agent

Spirehotels; Broomfield (CO); On-site; USD 24,108 - 24,796; Full time

Benefits offered by this job

Dental and vision insurance

Early pay or earned wage access

Matched 401K

Job summary

A prominent hospitality management company in Broomfield is seeking a front desk associate to provide exceptional service to guests. Responsibilities include warmly welcoming guests, managing the check-in process, and resolving inquiries promptly. Ideal candidates will have a high school diploma and experience in customer service, preferably in a hotel setting. The role offers a competitive wage between $17.50 and $18.00 per hour and an extensive benefits package including early pay options and wellness programs.

Qualifications

• One year of experience in customer service or a guest-facing role is required.
• Previous Front Desk experience in hotels preferred.
• Full understanding of and comfort with MS Suite (Outlook, Word, Excel).

Responsibilities

• Deliver unparalleled service to guests.
• Respond promptly to guest questions and requests.
• Streamline the check-in and check-out process.

Skills

Customer service skills

Multitasking ability

Computer literacy (MS Office)

Education

High school diploma or equivalent

Tools

Fosse PMS systems

Job description

Residence Inn/Fairfield Inn, 455 Zang St, Broomfield, CO 80021, USA

Residence Inn/Fairfield Inn Boulder Broomfield/Interlocken offers a spacious lobby with plenty of cozy seating, an intimate library on the second floor, and our in‑house movie room is perfect for business presentations, movie nights and big games. Located in the Broomfield 36 corridor, we are near Interlocken Business Park and several of the largest corporations in the area, including Ball Aerospace, Oracle and the University of Colorado. We’re also walking distance from Flatiron Crossing Mall.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Wage: $17.50 – $18.00

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

• Education: High school diploma or its equivalent
• Experience: One year of Front Desk experience in hotels preferred; one year of experience working in customer service or a guest‑facing role required; full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel; previous experience with Fosse PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.