Front Desk Agent

Home2 Suites by Hilton; Indianapolis (IN); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

MEC Plus Advantage Plan with Dental, V

Paid Holiday for Full Time/Part Time

Paid Time Off for Full Time/Part Time

Nationwide employee stay discounts

Job summary

Home2 Suites by Hilton is seeking a friendly Front Desk Agent to join our busy hospitality team. As the first point of contact, you’ll help create a welcoming experience for every guest by supporting smooth check-ins and check-outs, managing reservations, and handling questions with care.

If you enjoy people, problem-solving, and a fast-paced environment, we’d love to meet you. This on-site role offers opportunities to contribute to guest satisfaction and collaborate with housekeeping and

Qualifications

• Friendly, professional Front Desk Agent to join a busy hospitality team.
• First point of contact, creating a welcoming experience for every guest.
• Ability to manage reservations and handle questions with care and efficiency.
• Enjoy people, problem-solving, and a fast-paced environment.

Responsibilities

• Greet and assist guests during arrival and departure
• Check guests in and out, ensuring accurate information and a smooth experience
• Process payments and issue room keys
• Respond promptly to guest questions, requests, and concerns
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain accurate reservation and guest records

Job description

Job Summary:

Home2 Suites by Hilton is looking for a friendly, professional Front Desk Agent to join our busy hospitality team. As the first point of contact, you’ll help create a welcoming experience for every guest by supporting smooth check-ins and check-outs, managing reservations, and handling questions with care and efficiency. If you enjoy people, problem-solving, and a fast-paced environment, we’d love to meet you.

Benefits:

• MEC Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard

• Paid Holiday for Full Time/Part Time employees (upon hire)

• Paid Time Off for Full Time/Part Time employees after 6 months of service

• Nationwide employee stay discounts across participating hotel brands

Responsibilities:

• Greet and assist guests during arrival and departure

• Check guests in and out, ensuring accurate information and a smooth experience

• Process payments and issue room keys

• Respond promptly to guest questions, requests, and concerns

• Coordinate with housekeeping and maintenance to support guest needs

• Maintain accurate reservation and guest records