Guest Experience Front Desk Agent | Flexible Hours

Kalyan Hospitality; Northern (KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton in Dupont, WA is seeking a Hotel Front Desk Agent to serve as the primary point of contact for guests, ensuring a welcoming check-in/out experience. You will manage reservations, handle inquiries, and coordinate with housekeeping to maintain room readiness.

The role emphasizes strong customer service, communication, and the ability to work flexible hours, including evenings, weekends, and holidays. Join a team focused on hospitality excellence.

Qualifications

• Previous experience in a customer service role.
• Basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations, cancellations, and modifications using the hotel’s property management system.
• Respond promptly and effectively to guest inquiries, requests, and complaints both in person and via phone or email.
• Process guest check-outs, including billing and payment transactions, ensuring accuracy and compliance with hotel policies.
• Coordinate with housekeeping and maintenance departments to ensure rooms are clean, well-maintained, and ready for guests.
• Maintain accurate records of guest information and hotel occupancy to support operational reporting.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Adhere to all safety, security, and emergency procedures to ensure guest and staff well-being.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Tools

Property Management System (PMS)

Job description

Home2 Suites by Hilton in Dupont, WA is seeking a Hotel Front Desk Agent to serve as the primary point of contact for guests, ensuring a welcoming check-in/out experience. You will manage reservations, handle inquiries, and coordinate with housekeeping to maintain room readiness.

The role emphasizes strong customer service, communication, and the ability to work flexible hours, including evenings, weekends, and holidays. Join a team focused on hospitality excellence.