Front Desk Agent

Hilton-Home2-Suites; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental/ Vision coverage

Paid holidays

Paid time off

Stay discounts

Job summary

Hilton Home2 Suites in Indianapolis is seeking a friendly Front Desk Agent to be the first contact for guests, handling check-ins and check-outs, reservations, and inquiries.

You will coordinate with housekeeping, process payments, and maintain accurate guest records to ensure a smooth, welcoming stay.

Responsibilities

• Greet and assist guests during arrival and departure
• Check guests in and out, ensuring accurate information and a smooth experience
• Process payments and issue room keys
• Respond promptly to guest questions, requests, and concerns
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain accurate reservation and guest records

Job description

Job Summary:

Home2 Suites by Hilton is looking for a friendly, professional Front Desk Agent to join our busy hospitality team. As the first point of contact, you’ll help create a welcoming experience for every guest by supporting smooth check-ins and check-outs, managing reservations, and handling questions with care and efficiency. If you enjoy people, problem-solving, and a fast-paced environment, we’d love to meet you.

Benefits:

• MEC Plus Advantage Plan with Dental, Vision, and Supplemental Coverage through Reliance Standard
• Paid Holiday for Full Time/Part Time employees (upon hire)
• Paid Time Off for Full Time/Part Time employees after 6 months of service
• Nationwide employee stay discounts across participating hotel brands

Responsibilities:

• Greet and assist guests during arrival and departure
• Check guests in and out, ensuring accurate information and a smooth experience
• Process payments and issue room keys
• Respond promptly to guest questions, requests, and concerns
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain accurate reservation and guest records