Guest Experience Agent - Flexible Schedule, Weekend Hours

Econo Lodge Ellensburg Near University; Ellensburg (WA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Career advancement opportunities

Competitive compensation

Job summary

Econo Lodge Ellensburg Near University is seeking a positive, friendly Front Desk Agent to assist guests with check-in/check-out, issue keys, and process payments. You will coordinate with housekeeping, answer guest inquiries, and handle paperwork promptly.

The role requires weekend availability and a flexible schedule, strong communication, and a customer-focused approach to deliver exceptional service to hotel guests.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Hospitality industry knowledge

Proficient in English

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Econo Lodge Ellensburg Near University is seeking a positive, friendly Front Desk Agent to assist guests with check-in/check-out, issue keys, and process payments. You will coordinate with housekeeping, answer guest inquiries, and handle paperwork promptly.

The role requires weekend availability and a flexible schedule, strong communication, and a customer-focused approach to deliver exceptional service to hotel guests.