Guest Experience Agent — Flexible Schedule

Paducah Riverfront Hotel; Paducah (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Job summary

Paducah Riverfront Hotel is seeking a Front Desk Agent to warmly welcome guests, handle bookings, and provide local insights for a friction‑free stay. You’ll manage check‑ins/outs, process payments, and be the first point of contact for questions and concerns, ensuring guests feel at home.

The role requires strong communication, problem‑solving, and a hospitable attitude, with flexibility for night, weekend and holiday shifts. A college degree is nice but not essential.

Qualifications

• Excellent communication with guests and colleagues.
• Good reading, writing, basic math and computer skills.
• Willingness to work night, weekend and holiday shifts.

Responsibilities

• Welcome guests warmly and start a memorable stay.
• Handle bookings, upsell opportunities and inform guests about local options.
• Process cash and credit transactions accurately.
• Check guests in/out, verify IDs and manage keys and safety deposits.
• Anticipate guest needs, record preferences and respond to requests.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear required safety gear.
• Maintain professional appearance as a brand ambassador.
• Stay informed about daily events and assist with additional duties as needed.

Skills

Communication

Problem-solving

Literacy

Tech-savvy

Flexibility

Hospitality

Education

High school diploma

Job description

Paducah Riverfront Hotel is seeking a Front Desk Agent to warmly welcome guests, handle bookings, and provide local insights for a friction‑free stay. You’ll manage check‑ins/outs, process payments, and be the first point of contact for questions and concerns, ensuring guests feel at home.

The role requires strong communication, problem‑solving, and a hospitable attitude, with flexibility for night, weekend and holiday shifts. A college degree is nice but not essential.