Oceanfront Guest Services Agent | Flexible Schedule

Shaner Hotels; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels is recruiting for a front desk/guest services role at the SpringHill Suites Jacksonville Beach Oceanfront in Jacksonville Beach, FL. The position focuses on check-in/check-out, guest assistance, and a friendly, professional guest experience.

Ideal candidates have at least one year of customer service experience, a high school diploma or equivalent, and strong communication skills. Spanish bilingual ability is a plus, and computer experience is preferred.

Qualifications

• Minimum one year customer service experience; hotel experience preferred.
• High school graduate or equivalent.
• Ability to communicate with guests, management and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for guests.

Responsibilities

• Provide superior guest services including check-in/check-out, and processing payments.
• Deliver information and services to guests in a friendly, professional manner.
• Handle guest inquiries and assist with requests to ensure satisfaction.
• Adhere to hotel policies and contribute to smooth daily operations.

Skills

Customer service

Communication skills

Problem solving

Bilingual EN/ES (a plus)

Computer skills

Education

High school diploma or equivalent

Job description

Shaner Hotels is recruiting for a front desk/guest services role at the SpringHill Suites Jacksonville Beach Oceanfront in Jacksonville Beach, FL. The position focuses on check-in/check-out, guest assistance, and a friendly, professional guest experience.

Ideal candidates have at least one year of customer service experience, a high school diploma or equivalent, and strong communication skills. Spanish bilingual ability is a plus, and computer experience is preferred.