Guest Experience Agent - Flexible, On-site

State College TownePlace Suites; State College (Centre County); On-site; USD 30,000 - 38,000; Full time

Job summary

State College TownePlace Suites in State College, PA, is hiring a Front Desk Agent to greet guests and manage check-ins/check-outs on-site. The role requires flexibility for weekends/holidays and adherence to hotel policies.

Responsibilities include processing payments, generating daily reports, resolving room-status discrepancies with Housekeeping, and delivering friendly, professional guest service. Prior hotel or customer-service experience is preferred, with bilingual English/Spanish a plus.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Computer experience preferred.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Cash handling

Computer experience

Local information knowledge

Education

High school diploma or equivalent

Job description

State College TownePlace Suites in State College, PA, is hiring a Front Desk Agent to greet guests and manage check-ins/check-outs on-site. The role requires flexibility for weekends/holidays and adherence to hotel policies.

Responsibilities include processing payments, generating daily reports, resolving room-status discrepancies with Housekeeping, and delivering friendly, professional guest service. Prior hotel or customer-service experience is preferred, with bilingual English/Spanish a plus.