Front Desk Agent | State College Springhill Suites

Shaner Hotels; State College (Centre County); On-site; USD 25,000 - 35,000; Full time

Job summary

Shaner Hotels in State College is seeking dedicated individuals for a guest service role. This position involves handling check-ins and check-outs, addressing guest complaints, and ensuring a pleasant experience for all visitors.

Ideal candidates will have at least a year of customer service experience, preferably in a hotel setting, and must be able to communicate effectively. Being bilingual in English and Spanish is a plus. The role requires flexibility in scheduling, including weekends and holidays.

Qualifications

• Minimum one year customer service experience, preferably in a hotel environment.
• Ability to communicate effectively with guests and team members.
• Knowledge of local activities and attractions for hotel guests.

Responsibilities

• Handle guest complaints to ensure satisfaction.
• Process all check-ins and check-outs according to hotel policies.
• Provide superior guest services and information.

Skills

Customer service

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.