Front Desk Agent | State College Springhill Suites

State College Springhill Suites; State College (Centre County); On-site; USD 28,000 - 38,000; Full time

Job summary

Shaner Hotels’ SpringHill Suites State College is seeking a Front Desk Agent in State College, PA. The role includes handling check-ins/check-outs, processing payments, and delivering exceptional guest services at an on-site property near Penn State University.

Ideal candidates have at least one year in customer service, hotel experience preferred, and strong communication skills. Bilingual English/Spanish is a plus; knowledge of local attractions is helpful.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out courteously and efficiently; process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.
• Resolve discrepancies on the room status report with Housekeeping and assist with daily reporting.

Skills

Customer service

Communication

Computer literacy

Bilingual English/Spanish

Guest relations

Education

High school diploma

Job description

Front Desk Agent | State College Springhill Suites

State College, PA, United States (On-site)

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels is excited to offer an exceptional opportunity at our 72-room SpringHill Suites State College, located in the charming Williamsburg Square just minutes from Penn State University. Our hotel blends timeless colonial-inspired architecture with modern amenities to create a welcoming and distinctive guest experience. Whether you're beginning your hospitality career or looking to take the next step, you'll find a supportive team, opportunities for growth, and a rewarding work environment at one of State College's premier hotels.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236268
• Posting Date 07/23/2026, 05:26 PM
• Locations 1935 Waddle Rd, State College, PA, 16803, US (On-site)