Guest Experience Agent — Flexible Hours & Upsell Skills

CoralTree Hospitality Group; Indio (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

CoralTree Hospitality Group is seeking a Front Desk Agent in Indio, CA to deliver top-tier guest service during check-in and check-out. You will assist guests with luggage, answer questions, and help create memorable stays with accuracy and professional courtesy.

The role requires a friendly, detail-oriented approach, strong English communication, and the ability to multitask in a fast-paced environment while maintaining high standards for guest satisfaction.

Qualifications

• Ability to communicate in English with guests, coworkers and management.
• Attention to detail, speed, accuracy, follow-through.
• Ability to multitask and work under pressure.

Responsibilities

• Check-in and check-out guests in a confident, professional, and friendly manner.
• Upsell upgrades and programs to maximize revenue.
• Provide concierge-style information on resort amenities and local attractions.

Skills

English communication

Customer service

multitask

Education

High school diploma

Tools

ALICE system

Job description

CoralTree Hospitality Group is seeking a Front Desk Agent in Indio, CA to deliver top-tier guest service during check-in and check-out. You will assist guests with luggage, answer questions, and help create memorable stays with accuracy and professional courtesy.

The role requires a friendly, detail-oriented approach, strong English communication, and the ability to multitask in a fast-paced environment while maintaining high standards for guest satisfaction.