Guest Services Specialist — Front Desk & Growth

The George; Steele Town (SC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Job summary

The Indigo Road Hospitality Group is seeking a Front Desk Agent to welcome guests and manage check-ins and check-outs, room assignments, and luggage assistance, ensuring comfort and satisfaction throughout the stay.

You will protect guest privacy, handle cash and transactions, follow safety policies, and use office software. Strong hospitality attitude, teamwork, and flexibility to work days, nights, weekends, and holidays are essential.

Qualifications

• Guest service mindset with a positive attitude.
• One or more years in a similar front desk role preferred.
• Willingness to work days, nights, weekends and holidays.
• Strong communication and teamwork abilities.
• Attention to detail and ability to handle sensitive information.
• Knowledge of hotel emergency procedures is a plus.
• Proactive problem solving and good judgment in fast-paced settings.
• Proficiency with MS Word, Outlook and Excel.

Responsibilities

• Process check-ins and check-outs and assign rooms.
• Assist guests with luggage and accommodate special requests.
• Maintain accurate guest records and privacy protections.
• Follow cash handling and key control policies.
• Maintain knowledge of emergency procedures and safety policies.
• Operate office equipment and property management systems.
• Identify and resolve guest issues with tact and efficiency.

Skills

Guest service

Team player

Communication

Problem solving

Attention to detail

Proactive

Emergency procedures

Tools

Microsoft Word

Outlook

Excel

Job description

The Indigo Road Hospitality Group is seeking a Front Desk Agent to welcome guests and manage check-ins and check-outs, room assignments, and luggage assistance, ensuring comfort and satisfaction throughout the stay.

You will protect guest privacy, handle cash and transactions, follow safety policies, and use office software. Strong hospitality attitude, teamwork, and flexibility to work days, nights, weekends, and holidays are essential.