Guest Services Agent - DailyPay & Growth Opportunities

Hei Hotels Inc.; Miami (FL); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental programs throughAnt

Vision insurance

401(k) with matching

DailyPay access

Job summary

HEI Hotels and Resorts is seeking a Front Desk Agent for Aloft Miami Airport to assist guests with arrival and departure and deliver a warm, efficient check-in experience.

You will greet guests, handle registrations, input room and guest data, answer questions about local attractions, and maintain accurate records. The role emphasizes guest satisfaction, teamwork, and professional communication in a fast-paced hotel environment.

Qualifications

• Hotel front desk experience preferred.
• Strong guest service and cash handling skills.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Handle registrations and input guest information accurately.
• Answer questions about local attractions and hotel outlets.

Skills

Customer service

Cash handling

Communication

Front desk operations

Guest inquiries

Tools

Property management system

Job description

HEI Hotels and Resorts is seeking a Front Desk Agent for Aloft Miami Airport to assist guests with arrival and departure and deliver a warm, efficient check-in experience.

You will greet guests, handle registrations, input room and guest data, answer questions about local attractions, and maintain accurate records. The role emphasizes guest satisfaction, teamwork, and professional communication in a fast-paced hotel environment.