Guest Services Specialist: Front Desk & Reservations

Beauport Hospitality Group; Gloucester (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Bonus $500

Job summary

Beauport Hospitality Group in Gloucester, MA is seeking a Front Office Agent to handle reservations and front desk duties, greeting guests, checking in, and ensuring a seamless guest experience. The role requires flexibility to move between the Reservations Office and Front Desk to provide exceptional service.

You will manage bookings, relay important guest information, and coordinate with housekeeping and maintenance to prepare rooms.

Qualifications

• Two+ years of customer service experience; hotel experience preferred.
• Strong verbal communication in English; second language desirable.
• Experience with Microsoft Office and Front Office systems (RoomMaster).
• Knowledge of Front Office operations.
• Detail-oriented and efficient with accuracy.
• Flexible schedule including nights, weekends, holidays.
• Compensation commensurate with skills.

Responsibilities

• Greet guests and complete check-in procedures.
• Handle check-out and finalize guest accounts.
• Book, confirm, modify, and cancel reservations.
• Provide room rates, packages, and availability.
• Answer inquiries via in person, phone, or email.
• Coordinate with Housekeeping and Maintenance.
• Maintain reservation records in the system.
• Follow billing and confidentiality policies.
• Maintain friendly, courteous demeanor.

Skills

Customer service

English proficiency

Microsoft Office

Front Office knowledge

Attention to detail

Tools

RoomMaster

Job description

Beauport Hospitality Group in Gloucester, MA is seeking a Front Office Agent to handle reservations and front desk duties, greeting guests, checking in, and ensuring a seamless guest experience. The role requires flexibility to move between the Reservations Office and Front Desk to provide exceptional service.

You will manage bookings, relay important guest information, and coordinate with housekeeping and maintenance to prepare rooms.